Customer Service

The City is a service organisation and customer service is at the core of everything we do. Every staff member is responsible for delivering on our customer service charter and standards. The City has recently launched a Customer Service Plan 2017-2020 – a copy of this plus all other supporting customer service information is on the following web pages. We continually strive to improve the overall customer experience for every interaction a customer has with the City. We genuinely welcome feedback and suggestions for improvement.

Find out more about our commitment to Customer Service below:

Customer Service Plan

Our Customer Service Values

Translating and Interpreting Assistance

Customer Service Charter

Customer Service Standards

Feedback, Complaints and Suggestions

Customer Feedback Form