Customer Experience

The City is a service organisation and customer service is at the core of everything we do. Every staff member is responsible for delivering on our customer service charter and standards. The City has recently launched the Customer Experience Strategy 2021-2025 to build upon the achievements from the Customer Service Plan and set a clear vision for creating customer value at the City of Greater Geraldton from 2021 onward. This strategy outlines goals and includes actions on how the City will deliver Strategic Community Plan and Corporate Business Plan outcomes.

We continually strive to improve the overall customer experience for every interaction a customer has with the City. We genuinely welcome feedback and suggestions for improvement.

Find out more about our commitment to Customer Experience below:

Customer Experience Strategy

Our Customer Experience Values

Translating and Interpreting Assistance

Customer Experience Charter

Customer Experience Standards

Feedback, Complaints and Suggestions

Customer Feedback Form