Access and Inclusion

The City is committed to facilitating the inclusion of people with disabilities by developing and improving its access to services, facilities, programs and events. The whole community benefits from better designed communal spaces and adopting the principles of universal access design, and our commitment is to administer best practice principles through the Disability Access and Inclusion Plan to continually develop accessibility to a high standard. 

View the City of Greater Geraldton ACCESS AND INCLUSION PLAN 2024-2029

View Access and inclusion plan 2024-2029 - Easy Read version

A Public Authority must publish its disability access and inclusion plan [s.29A] in a document that is made available on request in hard copy (standard and large print), by email and on the Public Authority's website.

The AIP outlines the City strategies and plans of action to provide equitable access to the City’s facilities and services. As a five-year plan, it will be reviewed regularly by the working group to monitor its progress and evaluate new initiatives and make recommendations. 

Passport 2 Empoyment Program graduates Wheelchair basketball on the Foreshore Outdoor pool mobility ramp

Changing Places Amenities

Note:The Changing Places amenities are currently closed while construction of the new foreshore Youth Precinct is underway.

During this period, the beach wheelchair normally located at the Changing Places facility has been relocated to the new wheelchair storage facility situated in front of the Foreshore Jaffle Shack. We apologise for any inconvenience and appreciate your patience while these improvements are being completed.

The is proud to offer a Changing Places facility; a safe, clean, and fully accessible bathroom designed for people who require additional space and support to manage their personal care needs while out in the community. These facilities provide an important alternative for people whose needs cannot be met by standard accessible toilets.

Located on the Foreshore behind the Geraldton Yacht Club at 214 Marine Terrace, the facility is easily accessible and includes ACROD parking and a dedicated accessible pathway leading directly to the amenities.

Access to the facility is available using a Master Locksmiths Access Key (MLAK). MLAK keys can be obtained from the Sail Inn Snack Bar, Civic Centre, Geraldton Multipurpose Centre, and Two Foreshore Café.

To obtain a MLAK key through the City of Greater Geraldton, applicants are required to visit the Civic Centre in person, complete an application form and provide photo identification. Applications may be submitted by the facility user, a carer, or an organisation. Key holders may also be contacted periodically via email to confirm ongoing usage requirements.

Alternatively, MLAK keys can be purchased directly through the Master Locksmiths Association of Australia via their online MLAK ordering system here.

A MLAK key provides access to Changing Places facilities and other participating accessible amenities across Australia, helping people with disability and their carers enjoy greater independence and confidence when travelling and participating in community life.

An outside shot of the Changing Places facility located on the Geraldton Foreshore.

Beach Wheelchairs and Access Matting

As part of the City's ongoing commitment to facilitating the inclusion of people with disability and improving access to services, programs and events, the City has provided three beach wheelchairs for free use and two beach access matting points along the Geraldton Foreshore. 

More information on how to access beach wheelchairs and the locations of access matting is available here

Beach matting  Beach wheelchairs

Inclusive Activities and Programs

The City offers a number of inclusive activities and programs suitable for people of all abilities including:

All Ability Day

QEII Seniors and Community Centre Programs

Aquarena Facilities

Communication Boards

Passport 2 Employment Program

All ability day Inclusive activities Aquarena facilities Passport 2 Employment Communication boards

Accessible Parking

The City provides parking concessions for ACROD permit parking. For further information, visit the Parking in Geraldton webpage.

ACROD Parking at the QEII Centre

Recharge Stations for electric wheelchairs, mobility scooters and gophers

To help people stay connected and on the move, the City provides Recharge Stations for users of electric wheelchairs, mobility scooters, and gophers. These facilities are designed to support greater accessibility and independence, allowing people to enjoy the City's attractions and community spaces without the concern of running low on battery power.

A Recharge Station is an accessible 240-volt power point specifically designated for charging mobility devices. Whether you're spending a few hours in the City or enjoying a full day of activities, these charging points provide peace of mind and help ensure you can travel home safely and confidently.

Recharge Stations are conveniently located in secure areas at:

  • Geraldton Regional Library
  • QEII Seniors and Community Centre
  • Geraldton Aquarena
  • City of Greater Geraldton Civic Centre

By providing these facilities, the City is helping create a more accessible and inclusive community where everyone can participate, explore, and enjoy all that Greater Geraldton has to offer.

Disability Rights and Advocacy

The City is committed to promoting an inclusive community by encouraging organisations, businesses and community groups to consider and respond to the needs of people with disability.

We can provide guidance or connect you with specialist advisory services on a range of accessibility topics, including accessible building design and features, accessibility planning and strategy development, website accessibility, and accessible parking requirements. For assistance, contact us on (08) 9956 6600 or email council@cgg.wa.gov.au.

The Access Hub is a valuable resource that helps connect people with local services and supports, including access to the National Relay Service.

Rights for People with Disability

The Australian Human Rights Commission leads the implementation of the Disability Discrimination Act 1992 to stop disability discrimination. The Act promotes equal rights and opportunity and access for people with disabilities. 

To make a complaint about discrimination and breaches of human rights, visit the Australian Human Rights Commission website. 

People With Disabilities (WA) Inc. represents and speaks for the rights and equal treatment of all Western Australians with a disability. For more information, visit the PWdWA website. 

Customer Service and Support

The City is committed to providing accessible customer service and communication options for all community members. Documents can be made available in alternative formats, including large print and audio, upon request. Additional communication supports and assistive aids can also be arranged where appropriate to meet individual needs.

To further support accessibility, several City staff have basic key-word Auslan skills and can assist customers who have a hearing impairment, or who experience communication difficulties. This support is available at selected City facilities, including the Civic Centre and the Geraldton Regional Library.

Other Information

National Relay Service: The National Relay Service provides an Australia-wide telephone service to those who are deaf or have a hearing or speech impairment, they also service those who wish to make a phone call to those who are deaf or suffer from a hearing or speech impairment.  

The group has two 24-hour relay call numbers available to phone: 

TTY/voice calls – 133 677 |   

Speak and listen – 1300 555 727 | SMS relay – 0423 677 767. 

 Or visit the Accesshub - http://relayservice.gov.au/