Disability Information

The City is committed to facilitating the inclusion of people with disabilities through developing and improving its access to services, facilities, programs and events. The whole community benefits from better designed communal spaces and adopting the principles of universal access design and our commitment is to administer best practice principles through the Disability Access and Inclusion Plan to continually develop accessibility to a high standard.

View our Disability Access and Inclusion Plan 2013-2018. The plan includes a contact listing of local Disability service providers.

View our Access and Inclusion Report 2016-17

Disability Awareness Posters

The City launched a Disability Awareness Campaign which included a series of posters sharing the message of Geraldton as an inclusive community. The campaign both celebrates the human condition as diverse and recognises we are all part of a community. It welcomes, supports, values and celebrates diversity and our individual differences. The posters are displayed throughout the community and are available by contacting the City on (08) 9956 6600 or email the City

Customer Support

The City can provide documents in large print or as an audio file on request to support communication. Viable support aids can determined on a needs basis to best suit.

Additionally several staff have basic key word sign language skills to provide assistance to customers who have hearing impairment or comprehension difficulties at some of our City facilities including the: Civic Centre, Geraldton Regional Library, Queen Elizabeth II Centre and Mullewa Office.

Advocating for disability

The City encourages the community and commercial sectors to provide for the needs of people with disability and can assist with advice or direct you to advisory services on a range of information including accessible building requirements and features, strategy development, web access features and access parking requirements by contacting the City on (08) 9956 6600 or email the City.

View the Access and Inclusion Resource Kit fact sheets and checklists on the Western Australian Disability Services Commission website.

How do I find Geraldton's accessible facilities?

To find accessible business and community facilities in Geraldton and across Western Australia, visit the You’re Welcome website

Access information can be found on accessible businesses such as accommodation and cafes and includes information on accessible parking and toilets state wide. The City encourages local businesses register their access details on the You're Welcome website.

View the Disability Access to City Facilities directory for further information on where to find accessible facilities in Geraldton.

Changing Place Amenities 

The City is pleased to provide a Changing Place which is a secure and clean bathroom specifically designed for people who need space and assistance to manage their bathroom needs while in the community and for whom universal access toilets are not suitable

The Changing Place amenity is located on the foreshore near the Geraldton Visitor Centre, 246 Marine Terrace, Geraldton and is open Mon - Fri  9am - 5pm; Sat -Sun - Public holidays 9am - 1pm; Contact  99566674  or info@visitgeraldton.com.au https://www.visitgeraldton.com.au where you will find ACROD parking and an accessible pathway direct to the amenities.

Access is via a Master Locksmiths Access Key (MLAK) which is available at the Geraldton Visitor Centre however the the City .  also able to provide a key to those who need to use such a facility regularly or obtain a key via an application from https://changingplaces.org.au/mlak-key/  The MLAK key will provide access to Changing Place amenities throughout Australia.

To apply for a key at the City of Greater Geraldton you will need to apply in person at the Customer Service counter at the Civic Centre and complete the form in person and provide photo ID. An Applicant can be a user, carer or organisation and you will be periodically surveyed by email on your usage in order to retain the need for a key.

The Changing Place amenity contains the following features

Adult Changing Table - the amemity has an electric height adjustable adult changing table; brand  Nivano CTe; please read the Table Operating Instructions  and the Table User Guide before use.

Hoist - the amenity has an electric hoist rated to 200kg with crossbar and slings; brand OpeMed OT200; please read the Hoist Operating Instructions and the Hoist User Guide  before use. It is important to ensure you return the hoist to the correct charging position so that it is charged for the next user. 

Slings - the slings provided are to suit the hoist 2 point spreader bar, brand OpeMed; if you are using your own slings  and are unsure about your slings compatability please contact the supplier, manufacturer or seek advice from the WA Independent Living Centre on 1300 885 886.

Showers - the amenity includes accessible showers and wash down area. Please leave the area clean and tidy and place the shower head in lower height suitable for a user in a wheel chair.

Should you require assistance, wish to report any damage or unclean equipment please contact the City of Greater Geraldton on 9956 6600. City staff are not able to assist you with your continence requiements within the Changing place amenity. In the case of emergency assistance call 000.

This Changing Place forms part of a state-wide Network. Other Changing Places across WA can be located on the National Public Toilet Map or the Changing Places Australia Toilet Map. You can use either of these maps to plan your journey.

Beach Wheelchair Access

Head for the water and enjoy a day out at the beach by loaning the City’s beach wheelchairs. To loan a beach wheelchair, view the City’s Beach Access Wheelchair - Hire Agreement.

A beach wheelchair is stored at Foreshore 2 Café and a second beach wheelchair is available and stored in the Changing Place amenities for which you will require a MLAK key and is available at the Geraldton Visitor Centre. 

Disability parking in Geraldton

The City provides parking concessions for ACROD permit parking. For further information, visit the Parking in Geraldton webpage.

Recharge stations

City provides recharge points for anyone using electric scooters, gophers and wheelchairs. The aim is to improve access to the City and its attractions and Recharge points support people to be out and about without having to worry about running out of battery power. A recharge point is an accessible and designated power point for recharge purposes made available to people who use an electric scooters, gophers or wheelchairs. A typical user may travel some distance from home, and have a full day of activities and to not make the return trip home safely is a major concern for their safety.

There are designated power points available in secure locations convenient to accessible amenities at the Geraldton Regional Library and the Queen Elizabeth II Seniors and Community Centre.

Support for people with disability

The Disability Services Commission is a government service which employs Local Area Coordinators to assist people with disabilities to plan, organise and access supports and services which enhance their participation in and contribution to their local community.

‘Count Me In’ is a long term government strategy of the WA Disability Services Commission to guide all Western Australians when responding to people with disability. Count Me In has a vision that ‘All people live in welcoming communities that facilitate citizenship, friendship, mutual support and a fair go for everyone’

For further information, visit the Disability Services Commission website.

Independent living support

The Home and Community Care (HACC) Program provides basic maintenance and support services to assist eligible residents with disabilities to continue living in their community. For further  information on HACC providers in the region visit the Commonwealth Respite and Carelink Centres website.

To find more information on other available services, products and referal pathways to maximise independence and quality of life, visit the Independent Living Centre WA website.

Rights for people with disability

The Australian Human Rights Commission leads the implementation of the Disability Discrimination Act 1992 to stop disability discrimination. The act promotes equal rights and opportunity and access for people with disabilities.

To make a complaint about discrimination and breaches of human rights, visit the Australian Human Rights Commission website.

People With Disabilities (WA) Inc. represents and speaks for the rights and equal treatment of all Western Australians with a disability. For more information, visit the People With Disabilities website.

National Relay Service

The National Relay Service provides an Australia-wide telephone service to those who are deaf or have a hearing or speech impairment, they also service those who wish to make a phone call to those who are deaf or suffer from a hearing or speech impairment.

The group has two 24-hour relay call numbers available to phone:

  • TTY/Voice Calls – 133 677
  • Speak and Listen – 1300 555 727

For further information or to know more about the services provided, visit the National Relay Service website.

Useful links

Alzheimer's Australia WA

Care Options

Commonwealth Carelink

Deaf Blind Information - for people living with, and the families of people living with, a combination of both hearing and vision impairments.

Disability in the Arts, Disadvantage in the Arts WA (DADAA)

Disability Services Commission


Home and Community Care (HACC)

Independent Living Centre of WA

Life Without Barriers

People with Disabilities (WA) Inc

Recreation and Sport Network Inc


Volunteer Taskforce

WA Disabled Sports Association Inc