Community Voice - Shaping Our Future Project

On 11 November 2019, the City launched its biggest community engagement campaign in over five years, the Community Voice - Shaping our Future Project. The Project, which is giving residents the chance to have their say on the services the City provides and future capital works projects, will be delivered in a series of stages over the coming 12 months.  More here

The project is being delivered in the following three stages of which Stages 1 and 2 are already completed.

Stage 1: Community Voice Survey

Stage 2: Range and Level of Services Review

Stage 3: New Capital Works Prioritisation

Community Voice Project logo

Stage 1: Community Voice Survey - Completed

Members of the community who have an opinion about what the City does, or doesn't do well, were given the opportunity to tell the City what they think by taking the Community Voice Survey.

Survey respondents had the opportunity to tell us how important city assets and services are to them and whether they are happy or unhappy with the maintenance of assets or the delivery of services.

There was also an opportunity to tell the City what you think Council should be focusing on over the next three years. The following table lists the top services or facilities and the top future priorities listed by the community in the survey.  Community Voice Project Community and Youth Surveys Report here

Top Services or Facilities Top Future Priorities
1.       Beresford Foreshore, Foreshore 1.       Economic Development
2.       Events 2.       Recycling
3.       Clean and tidy presentation of the City 3.       Investing in the outer suburbs

Stage 2: Range and Level of Service Review - Completed

In February and March 2020, a series of workshops was held with a citizens jury of 30 randomly selected members of the community. The Jury made the following recommendations and suggestions regarding the range and level of services the City provides.

Increase Level of Service

Rubbish Collection and Sanitation


  • Two yearly verge side collection to replace skip bin system.
  • City wide roll out of FOGO (subject to successful trial).

Youth Development


  • Do more for the target group of at risk young people, having regard to knowledge of what is most effective and where increased resources would make the most difference.

Decrease Level of Service

Geraldton Visitor Centre


  • Reduce hours overall, taking into consideration visitor data and a balance of online, in-person and kiosk services, including kiosk service in one or more other locations with longer hours.
  • Cease gift shop (use space for more effective display/promotion of attractions).
  • Cease memberships.

Services to Remain the Same


  • The level of service for the other 32 services to remain unchanged.

Suggested Service Improvements and Efficiencies

  • Fewer, bigger events (with some existing events combined).
  • Increase fees for commercial waste and regulated waste (to increase revenue and incentivise recycling).
  • Investigate more user-pays/financial input from sports clubs.
  • Grow commercial prospects of the community nursery, including more public sales and possible tourism opportunities.
  • Annual Arts Market Day for local artists.
  • Co-location/combining services within other venues/facilities.
  • ‘Pride In Our City’ gardening competition.
  • Better promotion of free parking options (especially for visitors).
  • Improved signage and promotion of visitor services and attractions.
  • Better retrieval of items out of waste stream for tip shop.
  • Review zoning of coastal areas (to prevent unsustainable residential development which becomes a future liability for the City).
  • Computer literacy for seniors – ensure effective promotion.

Priority List of Potential New Services 

  • Recycling processing plant.
  • Homelessness plan and implementation.
  • Recycling education.
  • Snake/reptile removal service.

Read the full Community Voice Project Range and Level of Services Review Report and Recommendations here

What Services does the City provide?

Want to know more about the services the City provides the community? Watch a series of short videos about our services below.

What is a Citizens Jury?

A Citizens jury involves the wider community in the decision-making process. Citizen juries use a representative sample of community members without formal alignments or allegiances (usually selected in a random or stratified manner) who are briefed in detail on the background and current thinking relating to a particular issue, and asked to discuss possible approaches.. Community members are asked to become members of the jury and make a judgement in the form of a report. The issues they are asked to consider will be those that have an effect across the broad community and where a representative and democratic decision-making process is required.

Citizen juries can be used to provide a transparent and non-aligned viewpoint.

Citizen juries bring with them an intrinsic worth in the good sense and wisdom borne of their own knowledge and personal experience. Citizen juries provide the opportunity to add to that knowledge and to exchange ideas with their fellow community members. The result is a collective one, in which each jury member has a valuable contribution to make.

The Citizen Jury reviewed City services and deliberated their future delivery.

Stage Three: New Capital Works Prioritisation - Underway

In November 2020, a Citizens Jury will review, deliberate and prioritise a number of new capital works projects for inclusion in future Budgets.