Our Customer Service Plan 2017-2020

The City of Greater Geraldton’s Customer Service Plan 2017-2020 is a three-year plan that includes the City’s prioritised strategies and actions, which will be implemented to enhance customer service for our residents, ratepayers and visitors.

This is the first time the City of Greater Geraldton has developed a plan focused on the customer experience and the service they receive when exposed to our staff and facilities. The City offers several different ways to interact with customers including: in person, via telephone, email, the web and social media applications and more. With the recent increase in ways to communicate with the public it is critical that the City has strategies in place to meet and exceed customer expectations.

Read the plan here

Customer Service Plan