Helping us to help you
Access and Inclusion
You can help us to meet our commitments to you by:
- If English is not your first language or you need some help in understanding any of the services the City delivers, we can offer alternative formats and services.
- We will provide accessible information upon request to people with disability.
- Additional information is available here
Helping us to help you
You can help us to meet our commitments to you by:
- Treating our staff with courtesy and respect.
- Being open and honest in your dealings with us.
- Providing accurate and complete details when contacting us with any queries.
- Sharing your feedback so we can make improvements to how we interact with you in future.
- Contacting the City to make an appointment if you have a complex enquiry or need to see a specific officer.
- Not being abusive and refraining from any type of any type of malicious threat towards our staff or any City facility.
- Understanding that the City of Greater Geraldton and its’ staff may exercise our right not to deal with you should your behaviour and/or actions be unacceptable.
- Understanding that the City of Greater Geraldton has a responsibility to report all threats, implied or otherwise, direct to the Police Department.
Personal Information Protection
The City values the privacy of its customers. Unless required to do so by law, we will keep your personal information safe and not disclose it without your consent.
Freedom of Information (FOI)
The City adheres to the requirements of the Freedom of Information Act 1992. The City’s FOI Coordinator will deal with all FOI requests in accordance with the Act and will ensure that requests are dealt with in the most timely and cost effective way. Information about how to lodge an FOI request is also available on our Freedom of Information Requests page. If you are unsure whether you need to lodge an application, please contact the city’s FOI Co-ordinator on (08) 9956 6600 or email council@cgg.wa.gov.au