Customer Service Plan

Advancements in technology and changes in the way people do things prompted the City to review how it provides customer service to the community. With more than 3000 people contacting the City every week either in person, by phone or by mail and email the City is keen to improve the customer service experience by offering the thousands of people who interact with the City on a weekly basis with a variety of options to do so.

From 29 May 0 19 June the City ran a community survey to gather feedback on the customer service experience.

On 29 June the City held a Customer Service Workshop to review the survey results, prioritise previously identified actions for inclusion in the strategy and to gather feedback on the current Customer Service Charter.

Read the survey results here

Read a report on the workshop here