Mullewa Customer Service Officer (Ref: 518)

Employment Details
Closing Date: 30-Aug-2019 04:00 PM

About the position:

The Mullewa District Office is seeking two Customer Service Officers to join their team. This is a job share arrangement, both positions are a permanent part time, either three or two days per week. The Customer Service Officer is the face of the Mullewa District Office, aiming to maximise resolution at the first point of contact and deliver a premium experience to the customers. This role is responsible for providing accurate, concise and timely information to the general public in all areas of the City business.

Key accountabilities:

  • As the customer-interfacing “face” of the City of Greater Geraldton, deliver a consistent and responsive customer experience via range of delivery methods, including face-to-face, email and phone to all internal and external customers.
  • Address a range of customer requests in all areas of activity determining their needs and requirements, servicing their expectations and providing effective timely solutions, escalating enquiries through to specialist staff where necessary.
  • Proactively enhance customer’s knowledge of the City’s offerings and provide them with the skills and abilities to find critical information and self-serve if they so choose.
  • Undertake Mullewa District Office Library services duties including but not limited to issuing and discharging Library material, shelve and maintain order of Library materials, as well as input and update Library records accurately and actively promoting the use of Library services.

For further information view the position description: Mullewa Customer Service Officer (Ref: 518)

To gain a better understanding of the role, please call Samantha Messina, Manager Mullewa Community Development on 08 9956 6771.


Position requirements:

The successful applicant must have a Certificate IV in Customer Service, Business Administration or Business, and demonstrated customer service experience, including the ability to establish positive relationships with customers; determine and address customer requirements; accurately and confidently handle and balance cash; and deal effectively with difficult customers.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $62,664 per annum pro rata or $31.7125 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation 
  • 22 Annual Leave days pro rata
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Free parking

Interested in applying?

To be considered for this vacancy, you must include the following documents in your application:

  1. A completed Application Form (to enable the E-Form, save the document to your computer desktop)
  2. A current resume
  3. A document addressing each of the selection criteria outlined in the roles position description (please refer to Information for Applicants for further details)

Applications should be emailed to the Chief Executive Officer at or sent to: City of Greater Geraldton, PO Box 101, Geraldton WA 6531 by 4pm, Friday 30 August 2019.


Ross McKim


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