Coordinator ICT & IM Services (Ref: 805)

Employment Details
Closing Date: 28-Jan-2021 04:00 PM

About the position:

The Coordinator ICT Services will coordinate the operations of the City’s Information and Technology teams and their response to requests for ICT assistance relating to hardware, software, telecommunications and information management. The role will maintain and improve the systems and processes, which enable effective delivery of ICT services and support and will ensure adherence to statutory obligations and the Councils Record Keeping Plan.

Key accountabilities:

  • Lead, organise and direct the ICT Services teams, creating an environment that is motivating and provides a dynamic team culture focused on exemplary customer service and continuous improvement.
  • Maintain, continuously improve, and coordinate the operation of an ITIL aligned ICT service desk whilst ensuring complete and accurate information at all times. Apply means to address times of greater demand.
  • Provide strategic support to the Manager ICT Services in issues relating to Information, Communication, Technology and Cybersecurity.

For further information view the position description: Coordinator ICT & IM Services (Ref: 805)

To gain a better understanding of the role, please call Dennis Duff, Manager ICT Services on 08 9956 6671.

Position requirements:

The successful applicant will:

  • Have a Degree in Information Technology and relevant experience or lesser qualification with significant experience.
  • Have a contemporary approach to the functions of ICT and Information Management and a proven track record of holistic ‘systems thinking’ in operations and problem solving.
  • Have experience working in a fast paced, continuously evolving environment that requires effective prioritisation to achieve outcomes.
  • Have experience coordinating multi-disciplinary teams and continuously improving processes and technologies.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $106,182 per annum or $53.7356 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation 
  • 27 Annual Leave days per annum
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Centrally located
  • Free parking

Interested in applying?

To be considered for this vacancy, you must include the following documents in your application:

  1. A completed Application Form (to enable the E-Form, save the document to your computer desktop)
  2. A current resume
  3. A document addressing each of the selection criteria outlined in the roles position description (please refer to Information for Applicants for further details)

Applications should be emailed to the Chief Executive Officer at or sent to: City of Greater Geraldton, PO Box 101, Geraldton WA 6531 by 4pm, Thursday 28 January 2021.


Ross McKim


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